What is a Great Warranty?

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Pete, CA writes: Hi Eddie;  Just a quick note to say thanks again for your great service.  Been running the Rad (Radical Ultra) desktop you built for me all weekend and it is amazing.  Even had a quick question for tech support this morning, and it was such a pleasure to not jump through a million hoops on the phone just to speak with someone, but instead to have a brief, informative chat with a live technician (based in this country no less).  You offer a rare service at a great price.  I’ll do my best to spread the word. (Pete bought a Radical Ultra EZ Trading Computer)