Warranty & Technical Support

EZ Trading Computers 100% Risk-Free Money Back Guarantee:

We are so convinced that you are going to absolutely love your new EZ Trading Computer that we personally GUARANTEE it! In fact, if, after you set it up, you don’t find your EZ Trading Computer to be the fastest and highest quality computer you have ever owned, we will give you a 100% refund of your purchase price plus the cost of return shipping within the first 14 days from the delivery date. We schedule and pay for the pickup — there is no risk to you.

Two things to know before you order: (1) You must call us at 800-387-5250 to start a return so we can schedule the carrier pickup. (2) Please keep all your boxes — returns must come back in the original packaging. Full conditions are below.

EZ TRADING COMPUTERS COMPUTER WARRANTY:

5-Year Parts & Labor and Lifetime Technical Support On Desktop Computers

1-Year Parts & Labor and Lifetime Technical Support On Laptop Computers

Our research shows that Dependability & Reliability are the absolute top priority to traders when considering a trading computer system. Therefore, EZ Trading Computers has spent years testing various configurations and components to see what works best. Our configurations have endured 1000s of hours of testing in real-time trading environments, with numerous trading platforms and in nearly all markets. Your trading computer will be built by an expert computer technician. Rest assured that if you ever have a need for technical support, our technicians will be completely familiar with your specific configuration. Our customer service & technical support is second to none. We work exclusively with traders — every system we build and every call we take is about trading. This is a premium, specialized service, not the general-purpose help desk you get from a big-box computer company. Our technicians understand trading platforms, multi-monitor setups, and what it means to have a bad fill because your machine hesitated.

Additionally, Technical Support is FREE for the LIFETIME of your system!

WARRANTY: 5-Year Limited Warranty on Desktop computer parts and labor, and 1-Year Limited Warranty on Laptop parts and labor, beginning on the date you receive your system. System components are defined as all major components inside the case. EZ Trading Computers will replace or repair any covered system component during the warranty period at no charge for parts or labor. If a replacement component is no longer available or is discontinued, EZ Trading Computers reserves the right to substitute the component for an equivalent part, refurbished part, or offer an upgrade option. Customers who buy systems from EZ Trading Computers are also entitled to free technical support for as long as they own the system. WARRANTY & TECHNICAL SUPPORT PHONE NUMBER: 800-387-5250 Warranty and Technical Support service begins upon the customer’s receipt of the system. Warranty & Support service covers only those products purchased from and installed by EZ Trading Computers that are shipped and used within the United States & Canada*. The Help Desk technician will provide hardware and basic Operating System software support to resolve operational conflicts. Neither telephone technical support nor warranty includes software training or support (beyond initial installation) or hardware upgrades.

Fully customized systems: If you specify exact component models or other non-standard configurations rather than choosing a pre-configured system with our listed upgrade options, your system carries the individual component manufacturers’ warranties (typically 1–3 years) instead of our 5-Year Warranty. We still handle those manufacturer claims for you, and Lifetime Technical Support still applies. We will tell you at the time of purchase if your configuration is considered fully customized.

Warranty Service:

Warranty service consists of live telephone and remote diagnostics to determine cause of issue. Generally speaking, the great majority of all support calls result in problem resolution over the phone. If a component is found to be defective and if it is deemed necessary and feasible by EZ Trading Computers Help Desk, EZ Trading Computers will ship the customer the part(s) needed to repair the system, and one of our technicians will walk you through the component swap over the phone, step by step. Due to the complex nature of some computer problems, some system failures cannot be diagnosed by telephone and require the product be returned to EZ Trading Computers’ facility for further diagnosis and repairs. If you are unwilling or unable to swap a component yourself, you will need to send your machine in to our repair depot for warranty coverage. Under no circumstance can EZ Trading Computers dispatch a field technician for on-site diagnosis prior to a repair.

All component or system repairs require prior authorization via an RMA (returned merchandise authorization) or the package will be refused and shipped back at the customer’s expense. All RMA numbers expire 14 days after they are issued and must be written on two or more sides of the outside of the shipping packaging.

Who pays warranty shipping (Continental US): EZ Trading Computers will pay normal ground shipping fees both ways for RMAs issued during the first 30 days from the customer’s receipt of the system. From day 31 through the third year of the warranty, the customer is responsible for shipping charges and shipping insurance to the EZ Trading Computers facilities, and EZ Trading Computers will pay return ground shipping charges back to the customer at the original shipping address. During the fourth and fifth year of the warranty, the customer is responsible for all shipping. If the customer requests faster service, the customer will be charged for the difference in the shipping costs at the time the return authorization is originated.

Shipping your system or components back to us — please follow these guidelines:

  1. Use FedEx or UPS (Ground is fine). No exceptions. Packages sent by USPS cannot be accurately tracked; FedEx and UPS have excellent tracking systems, and we require one of them for any warranty related items.
  2. Use the original box and packing materials, and DOUBLE BOX the system. Carriers do not pay insurance claims if the package was inadequately packed. This is why we recommend keeping ALL original boxes and packaging for the life of the system.
  3. Purchase shipping insurance from your carrier to cover potential damage or loss in transit.
  4. Please avoid soft packages or padded mail envelopes — these do not provide adequate protection for your components.
  5. EZ Trading Computers is not responsible for damage to systems in transit to us. Any damage caused by inadequate packing is the customer’s responsibility.

Items such as: Monitors, Keyboards, Mice, Speakers must be serviced through their respective manufacturers. If a component has been shipped to a customer, it is the customer’s responsibility to notify the Technical Support Department once the part(s) has been received by the customer. The original part(s) which were repaired or replaced must be received back at EZ Trading Computers designated location within 14 days or the customer will be charged for the part(s). Failure to return said part(s) within this time frame grants EZ Trading Computers permission to charge the customer the prevailing retail price of the part(s). If a system is recalled for repair and it is discovered that the problem was caused by the user, software, change of configuration, or any modification of the product, EZ Trading Computers reserves the right to charge fees for labor (minimum one hour).

PLEASE DO NOT ADJUST BIOS/UEFI SETTINGS YOURSELF. Overclocking or changing voltage, frequency, or power settings can permanently damage your processor and other components, and that damage is not covered by the warranty. Your system arrives professionally configured. If you think a change is needed, call Technical Support and we will make or approve it for you. The same goes for upgrades or outside repairs — contact us first and in most cases we can approve the work in writing or perform it for you without affecting your coverage.

Terms of 100% Money Back Guarantee:

We are so convinced that you are going to absolutely love your new EZ Trading Computer that we personally GUARANTEE it! In fact, if, after you have taken delivery and set it up, you don't find your EZ Trading Computer to be the fastest and highest quality computer you have ever owned, we will give you a 100% refund of your purchase price (computer only) plus the cost of return shipping within the first 14 days from the delivery date. There is no risk to you. To use this offer you MUST CONTACT US BY PHONE at 800-387-5250. EZ Trading Computers will schedule a FedEx ground pickup at the original delivery location. IMPORTANT PACKAGING REQUIREMENT: PLEASE KEEP ALL BOXES. To be eligible for any refund, all returns MUST include the original box and all packaging materials the computer was shipped with. The computer MUST be packed in ALL original shipping boxes, double boxed with appropriate packing materials, and ALL original contents of the box MUST be returned. If you do not have the original boxes and packaging materials, you are not eligible for any refund.

Return timeline: Days 1–14 from delivery — 100% refund of the purchase price (computer only) plus return shipping. Days 15–30 from delivery — returns are accepted with a 30% restocking fee and you pay return shipping. After 30 days — we do not accept returns.

This offer applies to the computer only and is valid on the standard computers offered on our website, sold within the continental United States. Fully custom ordered machines will be charged a 30% restocking fee if returned. You will be responsible for shipping charges to return monitors, monitor stands, and other accessories. Any computer returned to us without calling us first and allowing us to schedule a pickup will be charged a 30% restocking fee. Original shipping and handling charges are not refunded, including our actual shipping cost when free shipping was offered. Orders cancelled after they have shipped but before delivery will incur a 10% cancellation fee.

SHIPPING DAMAGE OR DISCREPANCY

Please inspect your order as soon as it arrives and contact our Technical Support Department at 800-387-5250 within the applicable window below:

  • Visible shipping damage — damage you can see on the shipping box or on the system without setting it up: within three (3) calendar days of delivery.
  • Concealed shipping damage — damage discovered when you set the system up, such as a component knocked loose in transit: within seven (7) calendar days of delivery.
  • Missing or incorrect items: within seven (7) calendar days of delivery.

Please photograph the damage before repacking — the shipping box from all sides, the packing materials as you found them, and the affected component or system — and send the photos with your claim. This is what the carrier requires to approve a claim and it helps us resolve your issue faster.

We insure every shipment we send to you and we file and manage the carrier claim on your behalf. If the damage can be repaired on-site, we send parts and instructions at no cost to you. If it cannot, we issue a call tag and cover the cost of returning the system to us and shipping it back to you. After the applicable window above, all responsibility transfers to the customer, without exceptions. EZ Trading Computers is not responsible for shipping damage that occurs when a customer ships a product back to EZ Trading Computers.

*Canadian Customers: EZ Trading Computers will honor all aspects of our warranty and Lifetime Technical Support except for certain shipping costs. Within the first 30 days, EZ Trading Computers will cover all shipping costs associated with the warranty. After 30 days, EZ Trading Computers will cover the cost to ship replacement components to the customer. The customer is required to return the warrantied item being replaced back to EZ Trading Computers and is responsible for the associated shipping costs, including any customs or brokerage fees.

This page is a summary provided to help you understand your coverage before you buy. The complete terms, including all exclusions and service procedures, are in our Limited Warranty, and our Terms of Sale govern your purchase. If anything here differs from those documents, those documents control.