Warranty & Technical Support
EZ Trading Computers 100% Risk-Free Money Back Guarantee:
We are so convinced that you going to absolutely love your new EZ Trading Computer that we personally GUARANTEE it! In fact, if you don’t find your EZ Trading Computer to be the fastest, highest quality computer you have ever owned, we will give you a 100% refund plus WE WILL PAY THE COST OF SHIPPING BOTH WAYS within the first 14 days from the delivery date. There is no risk to you whatsoever.
EZ TRADING COMPUTERS COMPUTER WARRANTY:
5-Year Components & Lifetime Technical Support On Desktop Computers
1-Year Components & Lifetime Technical Support On Laptop Computers
Our research shows that Dependability & Reliability are the absolute top priority to traders when considering a trading computer system. Therefore, EZ Trading Computers has spent years testing various configurations and components to see what works best. Our configurations have endured 1000s of hours of testing in real-time trading environments, with numerous trading platforms and in nearly all markets. Your trading computer will be built by an expert computer technician. Rest assured that if you ever have a need for technical support, our technicians will be completely familiar with your specific configuration. Our customer service & technical support, which is based in the USA, is second to none.
Additionally, Technical Support is FREE for the LIFETIME of your system!
WARRANTY: 5-Year Limited Warranty on Desktop computer components from original invoice date and 1-Year Limited Warranty on Laptop system components from original invoice date. System components are defined as all major components inside the case. EZ Trading Computers will replace or repair any system component for the warranty period from the invoice date. If a replacement component is no longer available or is discontinued, EZ Trading Computers reserves the right to substitute the component for an equivalent part, refurbished part, or offer an upgrade option. Customers who buy systems from EZ Trading Computers are also entitled for free technical support and free labor as long as they own the system. WARRANTY & TECHNICAL SUPPORT PHONE NUMBER: 800-387-5250 Warranty and Technical Support service begins upon the customer’s receipt of the system. Warranty & Support service covers only those products purchased from and installed by EZ Trading Computers that are shipped and used within the United States & Canada*. The Help Desk technician will provide hardware and basic Operating System software support to resolve operational conflicts. Neither telephone technical support nor warranty includes software training or support (beyond initial installation) or hardware upgrades.
Warranty Service:
Warranty service consists of live telephone and remote diagnostics to determine cause of issue. Generally speaking, more than 99.9% of all support calls result in problem resolution over the phone. If a component is found to be defective and if it is deemed necessary and feasible by EZ Trading Computers Help Desk, EZ Trading Computers will ship the customer the part(s) needed to repair the system and provide complete live telephone installation instructions to correct the problem. Due to the complex nature of some computer problems, some system failures cannot be diagnosed by telephone and require the product be returned to EZ Trading Computers’ facility for further diagnosis and repairs. Under no circumstance can EZ Trading Computers dispatch a field technician for on-site diagnosis prior to a repair. All component or system repairs require prior authorization via an RMA (returned merchandise authorization) or the package will be refused and shipped back at the customer’s expense. EZ Trading Computers will pay normal ground shipping fees for RMAs issued during the first 30 days from the customer’s receipt of the system. EZ Trading Computers will pay for ground shipping to EZ Trading Computers’ designated repair center and for return back to the customer at the original shipping address only. For RMAs issued after the first 30 days, EZ Trading Computers will pay for shipping in one direction and the customer will be responsible for the other. In this case, the customer is responsible for shipping charges and shipping insurance to the EZ Trading Computers facilities via Fedex or UPS Ground Only. EZ Trading Computers will pay for return ground shipping charges back to the customer in the first three years; customer will be responsible for all shipping during the fourth and fifth year of extended 5-year warranty. If the customer requests faster service, the customer will be charged for the difference in the shipping costs at the time the return authorization is originated. When shipping an entire computer system to EZ Trading Computers, the customer must use the original box and packing materials to ensure its safety. EZ Trading Computers is not responsible for damage to systems in transit. All RMA numbers expire 14 days after it is issued and must be written on two or more sides of the outside of the shipping packaging. We recommend that customers keep ALL original boxes and packaging for at least the 1st 30 days after computer setup. Items such as: Monitors, Keyboards, Mice, Speakers must be serviced through their respected manufacturers. If a component has been shipped to a customer, it is the customer’s responsibility to notify the Technical Support Department once the part(s) has been received by the customer. The original part(s) which were repaired or replaced must be received back at EZ Trading Computers designated location within 14 days or the customer will be charged for the part(s). Failure to return said part(s) within this time frame grants EZ Trading Computers permission to charge the customer the prevailing retail price of the part(s). If a system is recalled for repair and it is discovered that the problem was caused by the user, software, change of configuration, or any modification of the product, EZ Trading Computers reserves the right to charge fees for labor (minimum one hour).
Terms of 100% Money Back Guarantee:
We are so convinced that you going to absolutely love your new EZ Trading Computer that we personally GUARANTEE it! In fact, if you don’t find your EZ Trading Computer to be the fastest, highest-quality computer you have ever owned, we will give you a 100% refund plus WE WILL PAY THE COST OF SHIPPING BOTH WAYS within the first 14 days from the delivery date. There is no risk to you whatsoever. To use this offer you MUST CONTACT US BY PHONE at 800-387-5250. EZ Trading Computers will schedule a FedEx ground pickup. All original boxes (including double boxes) MUST be used including all packing materials. All contents (Driver CDs, documents, etc) of original package must be returned in original condition. This offer applies to the computer only. You will be responsible for shipping charges to return monitors, monitor stands and other accessories. Any computer (or other items) returned to us without calling us first and allowing us to to schedule a pickup will be charged a 30% restocking fee. All returns after 14 days from delivery and all cancelled orders will also incur a 30% restocking fee.
NOTES:
Be advised that packages sent by USPS (United Sates Postal Service) cannot be accurately tracked. FedEx and UPS have excellent tracking systems. EZ Trading Computer requires the use of FedEx or UPS (ground OK) for any warranty related items. No exceptions.
SHIPPING DAMAGE OR DISCREPANCY
If there is a discrepancy between items received and items ordered from EZ Trading Computers, including missing, incorrect or damaged items the customer is responsible for contacting our technical support department at 800-387-5250 within seven (7) calendar days of receiving the item(s) in question, after the 7 day period all responsibility transfers to the customer, without exceptions. Customer agrees to pay for all damaged parts after the 7 day provisional period from the receipt of the product. EZ Trading Computers is not responsible for shipping damage that occurs when customer ships a product back to EZ Trading Computers. EZ Trading Computers will take responsibility when we ship a product to a customer and shipping damage occurs, however please be advised that EZ Trading Computers is not the shipping company and therefore will not cover any returned shipping costs involved. If shipping damage occurs please contact our Technical Support Department immediately so that we can file a shipping claim and get the damaged hardware replaced.
NOTES:
- For your protection, please purchase shipping insurance from your carrier to cover potential shipping damage or loss when shipping products back to EZ Trading Computers.
- Any damage caused to the components during return shipping to EZ Trading Computers due to inadequate packing will be customer’s responsibility.
- All systems that are being shipped back to EZ Trading Computers for replacements or repairs must be DOUBLE BOXED, please make sure that the package is secured as shipping companies/carriers do not pay insurance claims if the package was inadequately packed. Save and use the original shipping boxes.
- Please avoid the use of soft packages or padded mail envelopes, as this is not adequate protection for your components.
*Canadian Customers: EZ Trading Computers will honor all aspects of our 5-Year Warranty, Lifetime Technical Support and Lifetime Labor except for certain shipping costs. Within the first 60 days, EZ Trading Computers will cover all shipping costs associated with warranty. After 60 days, EZ Trading Computers will cover the cost to ship replacement components to customer. Customer is required to return warrantied item being replaced back to EZ Trading Computers and responsible for associated shipping costs to return warrantied item.