Limited Warranty

Coverage at a Glance

Desktop systems (pre-configured on our website, including factory upgrades such as memory and storage):

• FIVE (5)-year limited parts and labor warranty on all system components
• Free lifetime technical support

Laptop systems:

• One (1)-year limited parts and labor warranty
• Free lifetime technical support

All warranty periods begin on the date you receive your system.

What This Warranty Covers

EZ Trading Computers (Tulcan Enterprises LTD) warrants that the system components in your desktop computer will be free from defects in materials and workmanship for five (5) years from the date of receipt. “System components” means all major components installed inside the computer case, including the motherboard, processor, memory, storage drives, graphics card(s), power supply, and cooling components.

If a covered component fails during the warranty period, EZ Trading Computers will repair or replace it at no charge for parts and labor during the five (5)-year warranty period. Where a component is also covered by a manufacturer’s warranty, we handle the manufacturer claim on your behalf — you deal only with us. If a replacement component is no longer available or has been discontinued, we will substitute an equivalent or better new or refurbished part, or offer you an upgrade option.

“Lifetime” defined: Lifetime technical support means for as long as you, the original purchaser, own the system. This warranty is non-transferable.

What This Warranty Does Not Cover

This section describes the desktop warranty. (Laptops are not excluded from coverage — they have their own one-year parts and labor warranty, plus lifetime technical support, as described above.) The desktop warranty does not cover:

• Monitors, keyboards, mice, printers, speakers, cameras, and other peripherals — these are covered by their respective manufacturers’ warranties, and we will help you contact the manufacturer
• Software of any kind, including operating systems and trading platforms
• Damage caused by accident, abuse, misuse, liquid contact, fire, or other external causes
• Damage caused by repairs, modifications, or component installations performed by anyone other than EZ Trading Computers, except work performed at our direction (see “Repairs You Perform at Our Direction” below)
• Damage caused by components not supplied or approved by EZ Trading Computers
• Damage caused by customer alteration of BIOS/UEFI settings (see below)
• Cosmetic damage that does not affect function
• Normal wear of consumable items

Fully customized desktop systems — where you specify exact component models or other non-standard configurations rather than choosing a pre-configured system with our listed upgrade options — carry the individual component manufacturers’ warranties (typically 1–3 years depending on the component) instead of our 5-year parts warranty. We will still handle manufacturer claims on your behalf, and lifetime technical support still applies. We will tell you at the time of purchase if your configuration is considered fully customized.

Important: Third-party repairs or customer-installed upgrades do not automatically void this warranty. However, any request to have a third party work on your system must be approved in advance by our Technical Support desk. Any damage caused by such work is not covered, and we will not reimburse third-party repair costs. If you’re considering an upgrade or outside repair, contact Technical Support first — in many cases we can approve it in writing or perform the work for you without affecting your coverage.

Repairs You Perform at Our Direction

There are times we will send you parts and instructions to perform a repair yourself — for example, advance replacements, shipping-damage repairs, or simple component swaps. When we do, one of our professional technical support representatives will walk you through the component swap over the phone, step by step. Work you perform following our instructions never voids or reduces your warranty coverage. If you are unwilling or unable to swap a component yourself, you will need to send your machine in to our repair depot for warranty coverage (see “Returns for Repair” below for the RMA process and shipping terms).

Technical Support

If you experience any issue with your trading computer, stop trading on it and contact us immediately.

• Phone: the number on the sticker on your machine, 9:30 AM–5:00 PM Eastern, Monday–Friday (excluding holidays)
• Email: help@eztradingcomputers.com (use email for after-hours issues; we respond as soon as possible)

Most issues can be resolved by phone. When a problem can’t be diagnosed or repaired remotely, we will arrange for the system or component to be returned to our facility. We do not offer on-site technician visits.

Returns for Repair (RMA Process)

A Return Merchandise Authorization (RMA) number, obtained from Technical Support, is required before returning any item. Have your invoice ready (purchaser name, purchase date, configuration, and problem description). Packages without an RMA number written clearly on at least two sides of the box will be refused and returned at the sender’s expense. RMA numbers expire 14 calendar days after issuance.

Who pays shipping (Continental US):

Canada: We honor all aspects of this warranty for Canadian customers with one difference in shipping: during the first 30 days we cover all warranty shipping costs both ways; after 30 days, we pay to ship replacement parts to you, and you pay to return the replaced part to us, including any customs or brokerage fees.

Outside the Continental US and Canada: Warranty service is available only if you pay shipping and customs fees in both directions; alternatively, you may contact component manufacturers directly for warranty support.

If you request expedited shipping in any case where we pay ground shipping, you pay the difference in cost.

Packing requirements: When shipping a complete system, use the original box and double-box it with adequate packing material. Keep all original packaging for the life of your system. You are responsible for insuring and tracking return shipments; we are not responsible for damage caused by inadequate packaging on shipments you send to us.

Diagnostic findings: If we determine that a returned system’s problem was caused by user damage, software, configuration changes, or unapproved modifications, we may charge our standard labor rate for the repair, and any resulting damage is not covered (see “What This Warranty Does Not Cover”). We will contact you with a quote before performing chargeable work.

Advance Replacement

For as long as a part remains available, we offer advance replacement of defective parts: we ship the replacement first, secured by a credit card authorization, and refund the authorization when we receive the defective part. You must return the original part within 14 days of receiving the replacement, or we will charge the prevailing retail price of the part. Shipping for advance replacements follows the shipping table above. There is a $50 minimum diagnostic charge for any returned item we find to be non-defective or whose fault was caused by user error or by faulty peripherals not supplied by us.

Replacement parts will be of similar kind and quality, and may be new or refurbished. If a part is out of stock but under manufacturer warranty, replacement may require waiting on the manufacturer; paid upgrade options are available if you prefer not to wait. OEM, special-order, and discontinued parts receive limited warranty service at our reasonable discretion.

Shipping Damage and Order Discrepancies

Inspect your order on arrival.

• Missing or incorrect items: contact us within seven (7) calendar days of delivery. After 7 days, we cannot correct order discrepancies.
• Visible shipping damage — damage you can see on the shipping box or on the system without setting it up: contact us within three (3) calendar days of delivery.
• Concealed shipping damage — damage discovered when you set the system up, such as a component knocked loose in transit: contact us within seven (7) calendar days of delivery.

Once you report shipping damage: if it can be repaired on-site, we will send parts and instructions at no cost (this work does not affect your warranty). If it cannot be repaired on-site, we will issue a call tag and cover the cost of returning the system to us and shipping it back to you.

We insure every shipment we send to you and will file and manage any shipping damage claim with the carrier on your behalf. On shipments you send to us, you are responsible for packaging, insurance, and tracking.

Operating Systems and Software Compatibility

We recommend and support Windows 11 version 24H2 or later, as determined by the Microsoft Lifecycle Policy. We only support operating system versions that Microsoft currently supports — once Microsoft ends support for a version, we do too. You may install any compatible operating system, but we cannot guarantee proper operation of operating systems we did not sell and install; support for such systems is limited to hardware driver installation assistance. We do not guarantee compatibility or stable operation of any trading software or other third-party software — software compatibility issues are between you and the software vendor, though our technical support will always try to point you in the right direction.

30-Day Return Policy

Retail, fully assembled EZ Trading Computers systems may be returned within 30 days of receipt as follows:

• Days 1–14 — 100% Risk-Free Money Back Guarantee: If, after you have taken delivery and completed setup, you are unhappy with your EZ Trading Computer for any reason, we will refund 100% of your purchase price (computer only) plus return shipping cost within the first 14 days from the delivery date. You must call us to act on this offer and allow us to schedule a carrier pickup at the original delivery location. Any computer returned to us without authorization will be charged a 30% restocking fee.
• Days 15–30: refund minus a 30% restocking fee (reflecting the custom-built nature of our systems); you pay return shipping.
• After 30 days: we do not accept returns after 30 days from purchase.

Guarantee eligibility: The 100% Risk-Free Money Back Guarantee applies only to the standard computers offered on our website and only to computers sold in the continental United States. It is not valid on fully customized EZ Trading Computers — returned fully custom-ordered machines are charged a 30% restocking fee. It is also not valid on monitors, monitor stands, or accessories, which are returned at your expense. Orders cancelled after they have shipped but before delivery incur a shipping and handling fee for the return.

All returns require authorization from us before shipping. Original shipping and handling charges are not refundable (including our actual shipping cost when free shipping was offered).

Not eligible for return through us: monitors, printers, scanners, keyboards, mice, cameras, and speakers once opened (service these through their manufacturers), and any software that has been opened or registered, including pre-installed operating systems.

Your Responsibilities

• Back up your data. You are responsible for maintaining backups of all data, trading platform configurations, and software licenses. Warranty service may involve replacing or reformatting storage drives, and we are not responsible for lost data.
• Do not trade on a malfunctioning system. If your computer is misbehaving, stop trading on it and contact Technical Support immediately. EZ Trading Computers is not responsible for trading losses or other financial losses arising from computer failure or downtime.
• Leave BIOS/UEFI settings alone. Contact Technical Support if you believe a change is needed — we will make or approve it for you.
• Use licensed software. Damage or malfunctions caused by unlicensed or pirated software are not covered.
• Work with us on diagnosis. Warranty service depends on cooperative troubleshooting. Follow the diagnostic steps our technicians provide so we can resolve your issue accurately and quickly.

Warranty Cancellation

We stand behind every system we build, and we will always work in good faith to resolve your issue. We reserve the right to cancel warranty coverage, after written notice, only in these circumstances:

• Abusive, threatening, or harassing conduct toward our staff
• Repeated refusal to follow reasonable diagnostic or repair procedures, making it impossible for us to service the system
• Fraud or material misrepresentation in connection with a warranty claim
• An unresolved chargeback or payment dispute on the invoice for the system or service in question (coverage is reinstated if the dispute is resolved in a manner that makes us whole)

Cancellation under this section applies prospectively and does not affect repairs already completed.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EZ TRADING COMPUTERS / TULCAN ENTERPRISES LTD SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES — INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, OR TRADING LOSSES — EVEN IF WE KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES; FOR ANY CLAIM BY A THIRD PARTY OR BY YOU ON BEHALF OF A THIRD PARTY; OR FOR ANY AMOUNT EXCEEDING THE TOTAL PRICE YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM. THIS LIMITATION APPLIES WHETHER DAMAGES ARE SOUGHT IN TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), CONTRACT, OR OTHERWISE, AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WRITTEN WARRANTY SET FORTH ABOVE.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state (and province to province).

General Terms

This warranty is extended only to the original purchaser and is non-transferable. It is valid in the Continental United States and Canada (see shipping terms above for Canadian and international customers). By purchasing from EZ Trading Computers (Tulcan Enterprises LTD), you agree to the terms of this Limited Warranty. These terms constitute the entire warranty agreement and supersede any prior warranty statements.

Questions? Call the number on the sticker on your machine or email help@eztradingcomputers.com.

RETAIN ALL ORIGINAL PACKING MATERIAL FOR YOUR COMPUTER SYSTEM.